Retail and wholesale — both start with a project

5 Roles

How It Works

Your Journey

Two routes in, one process. Whether you are ordering a single run or a full trade order, your job passes through the same seven steps and the same physical sample approval — only the clock changes. Knowing the route before you start means you can prepare rather than react.

Single Runs & Small Batches

The Retail Journey

A retail order runs 7 days from brief to final delivery. Nothing goes into production until you’ve approved a physical sample.

  1. 01Day 1

    Brief

    Submit product type, decoration method — embroidery or DTF — quantity, colours and deadline via Start A Project. This sets a fixed spec before any design work starts.

  2. 02Day 2

    Sample Design

    We turn the brief into print-ready artwork and a digital mockup on the chosen blank. You confirm placement, size and colours before anything is physically produced.

  3. 03Day 3

    Sample Printing

    One physical unit is produced to the approved artwork, method and blank — embroidery stitched or DTF pressed exactly as it will be for your order.

  4. 04Day 4

    1st Delivery

    The physical sample is shipped to you for hands-on inspection. This is the only checkpoint before production begins.

  5. 05Day 5

    Testing

    Check fit, fabric weight, and print or embroidery quality — including a wash test where relevant — to confirm it holds up under real use.

  6. 06Day 6

    Approval

    Sign off the sample as final, or flag changes. Changes return to step 02 and add another 2 days before a second sample ships — production does not start on an unapproved sample.

  7. 07Day 7

    2nd & Final Delivery

    Your order is produced to the approved spec and delivered in one final shipment.

7 days assumes approval at step 06 on the first sample. Each revision round adds 2 days.

Trade & Bulk Orders

The Wholesale Journey

A full wholesale order runs 14 days from brief to final delivery. Nothing goes into bulk production until you’ve approved a physical sample.

  1. 01Days 1–2

    Brief

    Submit product type, decoration method — embroidery or DTF — quantity, colours and deadline through the wholesale enquiry form. This sets a fixed spec before any design work starts.

  2. 02Days 3–4

    Sample Design

    We turn the brief into print-ready artwork and a digital mockup on the chosen blank. You confirm placement, size and colours before anything is physically produced.

  3. 03Days 5–6

    Sample Printing

    One physical unit is produced to the approved artwork, method and blank — embroidery stitched or DTF pressed exactly as it will be for the full run.

  4. 04Days 7–8

    1st Delivery

    The physical sample is shipped to you for hands-on inspection. This is the only checkpoint before bulk production begins.

  5. 05Days 9–10

    Testing

    Check fit, fabric weight, and print or embroidery quality — including a wash test where relevant — to confirm it holds up under real use.

  6. 06Days 11–12

    Approval

    Sign off the sample as final, or flag changes. Changes return to step 02 and add another 4 days before a second sample ships — production does not start on an unapproved sample.

  7. 07Days 13–14

    2nd & Final Delivery

    The full wholesale order is produced to the approved spec and delivered in one final shipment, ready for retail or resale.

14 days assumes approval at step 06 on the first sample. Each revision round adds 4 days.

Costs & Commitment

Payment

We will not move to production — or to sampling — until costs are agreed and payment terms are confirmed. The quote sets out exactly what you are buying. Any deposit amount and payment schedule are stated in the quote for that specific job; the figures vary with the scope of the order, so we do not publish a standard split here.

What we need
Sign-off on the quoted price and confirmation of payment. Any purchase-order reference if your business requires one.
What you get
A confirmed order. The job is now in the schedule and has a place in the production queue.

Ready to start? Send us a brief and we’ll take it from step 01.

Start Your Project

Ordering for a business or placing a bulk run?

Make a trade or wholesale enquiry